سياسة الاستبدال والاسترجاع - متجر غاليور باريس - السعودية

Return and Exchange Policy - Galiour Paris Store - Saudi Arabia This policy has been prepared in accordance with the systems and regulations of the Kingdom of Saudi Arabia, and it specifies the controls and procedures for exchanging or returning products purchased from Galiour Paris Store - Saudi Arabia. Exchange Policy Without prejudice to the provisions of the statutory and contractual warranty, the consumer has the right to exchange the product within 7 days from the date of receipt, and cannot exchange after this period. The product must be in its original condition, unused, and undamaged for an exchange. The store reserves the right to inspect the product before approving the exchange. The consumer bears the shipping costs if they wish to exchange, and in the case of international exchange, the consumer bears all shipping and delivery costs to the shipping company. If the exchange is due to an error from the store or a manufacturing defect, the store bears all costs, and the consumer will be compensated according to what the store determines. Cases where exchange is not allowed: The consumer cannot exchange the product in the following cases: If the product was manufactured according to the consumer's request or according to specific specifications they set, except in cases where the product is defective or non-compliant with the required specifications. If the product is in the personal care or cosmetics category and the packaging has been opened or used. If the product consists of electronic media such as CDs, software, videos, and has been used. If the product is books, magazines, or publications. If a defect appears in the product due to misuse or improper storage by the consumer. If the product includes non-material services such as accommodation, transportation, or downloading digital products online. Return Policy Without prejudice to the provisions of the statutory and contractual warranty, the consumer has the right to cancel the purchase and return the product within 7 days from the date of receipt, and the product cannot be returned after this period. The product must be in its original condition, unused, and undamaged for a return. The store reserves the right to inspect the product before approving the return. The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping and delivery costs to the shipping company. If the return is due to an error from the store or a manufacturing defect, the store bears all costs, and the consumer will be compensated according to what the store determines. Cases where return is not allowed: The consumer cannot return the product in the following cases: If the product was manufactured according to the consumer's request or specific specifications they set, unless it is defective or non-compliant with the required specifications. If the product is in the personal care or cosmetics category and the packaging has been opened or used. If the product consists of electronic media such as CDs, software, videos, and has been used. If the product is books, magazines, or publications. If a defect appears in the product due to misuse or improper storage by the consumer. If the product includes non-material services such as accommodation, transportation, or downloading digital products online. General Provisions All exchange and return operations are carried out in accordance with the conditions stipulated in the Saudi Ministry of Commerce regulations. The store reserves the right to refuse any exchange or return request that does not comply with the conditions outlined above. The original purchase invoice must be presented when requesting an exchange or return. The process of inspecting the product and approving the exchange or return takes up to 5 working days from the date the returned product is received by the store. The amount will be refunded in the same way as the original payment, and in the case of cash on delivery, the amount will be transferred to the bank account registered in the consumer's name within 7 working days from the date of approval of the return. For more information or to request an exchange or return, you can contact customer service via email or through the official communication channels of Galiour Paris Store - Saudi Arabia.